This form lets you notify us if you've recently lost someone close to you who banked with us. Once filled out, we'll stop any further letters, emails or texts. It might take up to three months for everything to stop fully. We will also freeze any sole current or savings accounts and credit cards. Keep in mind this will stop any incoming and outgoing payments, like bills and direct debits. If you have any concerns regarding payments in or out of the account, call us on 0800 056 0073.
This form is for people who aren't ready to speak to one of our bereavement advisers over the phone or in branch. You should only fill out this form if:
Otherwise, we recommend you call us on 0800 056 0073 so that we can advise next steps or schedule a visit to your local branch.
Please make sure you have your details and their account details to hand. Once you've completed the form it will be sent to our bereavement team. Keep in mind this only starts the process. To continue it we'll still need you to call us or visit one of our branches at some point in the future.