support links page content useful information navigation

Bereavement notification form

This form lets you notify us if you've recently lost someone close to you who banked with us. Once filled out, we'll stop any further letters, emails or texts. It might take between two and eight weeks for everything to stop fully. You can also choose to freeze any current accounts or savings accounts if you want. Keep in mind this will stop any incoming and outgoing payments, like bills and Direct Debits.

This form is for people who aren't ready to speak to one of our bereavement advisers over the phone or in branch. You

should only fill out this form if:

- you're the next of kin

- you know their account details

- you understand that you'll have to speak to us over the phone or in branch at some point in the future to continue the


Otherwise, we recommend you call us on 0800 015 0012 or visit us in branch.

Please make sure you have your details and their account details to hand. Once you've completed the form it will be sent

to our bereavement team. Keep in mind this only starts the process. To continue it we'll still need you to call us or visit

one of our branches at some point in the future.

Please fill out all fields

Required Fields *
Your title *  

Your first name *  

Your last name *  

Your date of birth (DD/MM/YY) *  

 /  / 

Your address *  

Your postcode *  

Your email address *  

Please retype your email address *  

Your phone number *  

Your relationship to the deceased *  

Details of the deceased

Please fill out all fields

Required Fields *
Their title *  

Their first name *  

Their last name *  

Their date of birth (DD/MM/YY) *  

 /  / 

Their address *  

Their postcode *  

Your options

Here you can choose to freeze the accounts of the deceased. We can only freeze sole accounts, not joint accounts. If you choose to freeze any accounts, all payments in and out of the account will stop. If you choose to do this, keep in mind:

- any bills or Direct Debits, like gas or internet, will stop

- any missed payments on life or home insurance could change or cancel the policy

- missed payments on other things, like credit cards, might result in extra fees or charges from the provider

- no payments will be allowed to be made into the account

Only choose to freeze the account if you've already made arrangements for any of the above. If you have any concerns regarding payments in or out of the account call us on 0800 015 0012.

Required Fields *
Do you want to freeze the accounts of the deceased? *  


Their account details

You only need to let us know the details of one account, but all savings and bank accounts in their name will be frozen.

Required Fields *
Account number *  

Sort code *  

 -  -